Privacy Policy

1. Who We Are

BFSENTAIN Technologies (Private) Limited is a technology holding company incorporated in Zimbabwe. We design, build and operate digital products and services for clients across Africa and globally. Our flagship product is ZimChat — Zimbabwe's Cultural Messenger.

For ZimChat-specific privacy information, please refer to the ZimChat Privacy Policy.

2. Information We Collect

When you interact with our corporate website or contact us for business purposes, we may collect:

• Contact information — name, email address, phone number when you reach out to us
• Business information — company name, project details, budget range shared in project enquiries
• Communication records — emails, WhatsApp messages and meeting notes related to client engagements
• Website analytics — page views, referral sources and general usage patterns (anonymised, no personal identifiers)

3. How We Use Your Information

• To respond to project enquiries and proposals
• To deliver contracted services to clients
• To send project updates and invoices to active clients
• To improve our website and service offering
• To comply with legal obligations under Zimbabwean law

4. Information We Do NOT Collect

• We do not use advertising trackers or third-party ad networks
• We do not build behavioural profiles for marketing purposes
• We do not collect payment card details — all payments are processed by secure third-party providers

5. Data Sharing

We do not sell your personal data. We may share information only in the following limited circumstances:

• Service providers — tools we use to operate our business (e.g. Google Workspace for email, Firebase for infrastructure) under their own privacy policies
• Legal requirements — if required by a valid court order or legal obligation under Zimbabwean law
• Business transfers — if BFSENTAIN Technologies is acquired or merges, data may transfer to the successor entity under the same protections

6. Data Retention

We retain client and contact data for as long as necessary to deliver services and meet legal obligations. Project records are typically retained for 5 years after project completion. You may request deletion at any time.

7. Your Rights

• Access — request a copy of data we hold about you
• Correction — request correction of inaccurate information
• Deletion — request deletion of your data, subject to legal retention requirements
• Objection — object to processing of your data for marketing purposes

8. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or disclosure. All client project data is handled under strict confidentiality as detailed in our Service Agreements and NDAs.

9. Cookies

Our corporate website uses no advertising or tracking cookies. We may use basic session storage to improve your browsing experience. No personal data is stored in cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to active clients. The effective date at the top of this page reflects the most recent update.

© 2026 BFSENTAIN Technologies (Private) Limited · Zimbabwe · Africa · World